We are one of three agents appointed by the government to help provide Help to Buy schemes across England. We cover the South of England.
What we do
Help to Buy is a government scheme (opens in a new window) providing a range of options designed to make it more affordable for you to buy a home.
As a Help to Buy agent, our role is to:
- help you understand the schemes
- assess whether you are eligible to take part
- do an initial assessment of affordability – to make sure you can comfortably cover any payments associated with your home purchase
- guide you through the home buying process through Help to Buy.
We have the authority to give you the go-ahead to purchase a home with help from:
- Help to Buy: Equity Loan
- Help to Buy: Shared Ownership
- Home Ownership for People with Long-Term Disabilities (HOLD)
- Older Peoples Shared Ownership (OPSO)
- Rent to Buy
The geographical areas we cover
As a Help to Buy agent for the South of England we cover:
- Bristol, Bath, Somerset & Mendip
- Cornwall (including the Isles of Scilly)
- East Sussex
- Hampshire & Isle of Wight
- West Sussex
How to contact us
Our office opening hours are Monday – Friday, 9am - 6pm.
Telephone number: 0800 456 1188
For general enquiries please use email address: email@example.com
For Equity Loan documentation please use email address: firstname.lastname@example.org
For Stakeholders please email email@example.com you will be required to sign a data protection declaration before we provide you with a username and password to access our system via https://www.hoisonline.net/developer/
Postal address: Collins House, Bishopstoke Road, Eastleigh, Hampshire SO50 6AD
Feedback and complaints
We aim to provide you with a first-class service.
If you are unhappy with a service we have provided, we want to know so that we can put things right and avoid it happening again. Please see our complaints policy (PDF, opens in a new window) for details of our commitment to managing any concerns you have.
If you are unhappy with our service, you can tell us by calling 0800 456 1188 or emailing us at firstname.lastname@example.org.
For response times please see the table below:
We aim to acknowledge your complaint
We aim to respond to your complaint
Verbally or in writing on receipt of complaint
Verbally or in writing with 5 working days of receipt
In writing, within 2 working days
In writing, within 10 working days of the acknowledgement
In writing, within 2 working days of receipt
In writing, within 20 working days of the acknowledgement.
If you are happy with the service we provide, we want to know so we can continue to do things well.