About us

We are one of three agents appointed by the government to help provide Help to Buy schemes across England. We cover the South of England.

What we do

We help deliver several government affordable home ownership schemes.

As a Help to Buy agent, our role is to:

  • help you understand the schemes 
  • assess whether you are eligible to take part
  • do an initial assessment of affordability – to make sure you can comfortably cover any payments associated with your home purchase 
  • guide you through the home buying process

We have the authority to give you the go-ahead to purchase a home with help from:

  • Help to Buy: Equity Loan
  • Shared Ownership 
  • Home Ownership for People with Long-Term Disabilities (HOLD) 
  • Older Peoples Shared Ownership (OPSO) 
  • Rent to Buy 

The geographical areas we cover

As a Help to Buy agent for the South of England we cover:

  • Bedfordshire
  • Berkshire
  • Bristol, Bath, Somerset & Mendip
  • Buckinghamshire
  • Cambridgeshire
  • Cornwall (including the Isles of Scilly)
  • Devon
  • Dorset
  • East Sussex
  • Essex
  • Gloucestershire
  • Hampshire & Isle of Wight
  • Hertfordshire
  • Kent
  • Norfolk
  • Oxfordshire
  • Suffolk
  • Surrey
  • West Sussex
  • Wiltshire

 If you are looking for a property outside of these areas, you can visit the website for the Help to Buy Agent for the North (opens in a new window) and Help to Buy agent for the Midlands and London (opens in a new window).

How to contact us  

Our office opening hours are Monday – Friday, 9am -6pm.

Telephone number: 0800 456 1188 

For general enquiries please use email address: info@helptobuyagent3.org.uk

For Equity Loan documentation please use email address: reservations@helptobuyagent3.org.uk

Postal address: Collins House, Bishopstoke Road, Eastleigh, Hampshire  SO50 6AD

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Feedback and complaints

We aim to provide you with a first-class service. 

If you are unhappy with a service we provide, we want to know so that we can put things right and avoid it happening again. Our complaints policy (PDF, opens in a new window) sets out our commitment to managing any concerns you have.

If you are unhappy with our service, you can tell us by calling 0800 456 1188 or emailing us at complaints@helptobuyagent3.org.uk.

For response times please see the table below:

Stage

We aim to acknowledge your complaint

We aim to respond to your complaint

Informal Complaint

Verbally or in writing on receipt of complaint

Verbally or in writing with 5 working days of receipt

1

In writing, within 2 working days 

In writing, within 10 working days of the acknowledgement

2

In writing, within 2 working days of receipt

In writing, within 20 working days of the acknowledgement.

 


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