We are one of three agents appointed by the government to help provide Help to Buy schemes across England. We cover the South of England.
Help to Buy is a government scheme (opens in a new window) providing a range of options designed to make it more affordable for you to buy a home.
As a Help to Buy agent, our role is to:
We have the authority to give you the go-ahead to purchase a home with help from:
As a Help to Buy agent for the South of England we cover:
The two other Help to Buy agents are based in the north of England (opens in a new window) and Midlands and London (opens in a new window).
Our office opening hours are Monday – Friday, 9am -6pm.
Telephone number: 0800 456 1188
For general enquiries please use email address: info@helptobuyagent3.org.uk
For Equity Loan documentation please use email address: reservations@helptobuyagent3.org.uk
Postal address: Collins House, Bishopstoke Road, Eastleigh, Hampshire SO50 6AD
We aim to provide you with a first-class service.
If you are unhappy with a service we provide, we want to know so that we can put things right and avoid it happening again. Please see our complaints policy (PDF, opens in a new window) for details of our commitment to managing any concerns you have.
If you are unhappy with our service, you can tell us by calling 0800 456 1188 or emailing us at complaints@helptobuyagent3.org.uk.
For response times please see the table below:
|
Stage |
We aim to acknowledge your complaint |
We aim to respond to your complaint |
|
Informal Complaint |
Verbally or in writing on receipt of complaint |
Verbally or in writing with 5 working days of receipt |
|
1 |
In writing, within 2 working days |
In writing, within 10 working days of the acknowledgement |
|
2 |
In writing, within 2 working days of receipt |
In writing, within 20 working days of the acknowledgement. |
If you are happy with the service we provide, we want to know so we can continue to do things well.
