Help to Buy Agent for the South current response times

We are receiving a high volume of Help to Buy: Equity Loan applications, following the easing of COVID-19 lockdown measures.

As a result, it is taking us longer than we would expect to process some documents. We are currently working within the following timescales:

• Authority to Proceed: 17 working days
• Requests to reissue Authority to Proceed document: 18 working days
• Authority to Exchange: 12 working days
• Confirmation to Developer: 2 working days

LCHO Applications we are working within the SLA of 4 working days
In line with government advice, our teams are working remotely. We are unable to receive and process documents sent by post in a timely way. To avoid unnecessary delays, please use our online service to submit applications.

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